What Information is Collected
Voluntarily Submitted Information
When you submit a form requesting our research papers, studies, newsletters, other resources and/or requesting some information or correspondence, we sometimes ask you for your name, email address, postal address, phone and/or other information.
Voluntarily submitted information may be subject to additional terms and restrictions agreed upon at the time the information was submitted. Nova Recovery Center collects and stores all voluntarily submitted information.
Information From Our Web Server Logs
When you visit any internet website, you automatically disclose certain limited information about yourself, such as your internet protocol (IP) address, the time of your visit, and the referring location (e.g., the website or page that offered a link to a Nova Recovery Center page). Information that can potentially be collected when you visit our website includes, but is not limited to: IP address, referring location, operating system information, and various browser details. Nova Recovery Center collects and stores all information automatically generated as you navigate our website.
Information From Recorded Phone Calls
When you contact Nova Recovery Center by phone, the call(s) may be recorded. Any non-personal or personal information you provide such as your name, phone number, location, and/or personal circumstances will be collected and stored in a HIPAA-compliant environment for lead generation and quality purposes.
How and When Information is Used
Personal information is data that can be used to uniquely identify or contact a single, specific person.
Nova Recovery Center does not knowingly make your personal information available to any third parties without your permission. When you provide personal information to us, we may use that information in one or more of the following ways:
- For the purpose for which it was provided (e.g., to provide services to you, contact you regarding services, to respond to your problems and comments);
- For system administration and other internal quality purposes;
- To keep you updated on Nova Recovery Center’s latest developments or to contact you for other informational, marketing, or promotional purposes if you choose to be contacted;
- When we believe in good faith that release is appropriate to comply with the law, to enforce our terms and conditions or to protect the rights, property or safety of users of this website or the public.
While your personal information helps us keep in contact with you and stay in touch with our users, we respect your decision not to be contacted by us in the future. You may opt out at any time. If you wish to opt out of future communications, please let us know by emailing us at firstname.lastname@example.org (please include “Do Not Contact” in the subject line) or by writing to:
Nova Recovery Center 601 Old Oaks Ranch Rd, Wimberley, TX 78676
How We Use Your Non-Personal Information
Non-personal data is data that does not permit direct association with any single, specific individual. Non-personal data includes, but is not limited to, language, location, occupation, zip code and area code. We may collect, use, transfer, and disclose non-personal information for any purpose, including providing aggregate non-personal information to third parties. Some examples of use include, but are not limited to, analyzing our website traffic and understanding which parts of our website or services are of most interest.
In the event that we combine non-personal information with personal information, the combined information is treated as personal information for as long as it remains combined.
More information here on how Google uses analytics data from our website.
How We Use “Cookies” and Other Technologies
We may use “cookies” (small data files that assign you a unique identifier) and other technologies, such as pixel tags and web beacons, to help us better understand user behavior, which parts of our website people have been visited, and to measure the effectiveness of advertisements and web searches. This information is non-personal information; however, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. You may use your browser’s preferences to disable cookies, but understand that by doing so, you may cause certain aspects of the website to operate incorrectly or otherwise limit the functionality of the website.
How We Protect Your Information
We utilize appropriate security measures to safeguard your personal information against loss, theft, misuse, and alteration. We make reasonable efforts to protect the security of your personally-identifiable information and periodically review and enhance these methods as necessary. However, we make no guarantee that unauthorized, inadvertent disclosures will never occur. All submissions of information by you on our website are made at your own risk.
How Can I Correct Inaccuracies in My Information?
You may request to correct inaccuracies in your contact information. To submit corrections to your contact information please email us at email@example.com.
Please include “Contact Information Correction” in the subject line of your email message. You may also submit your corrections in writing to: Nova Recovery Center 601 Old Oaks Ranch Rd, Wimberley, TX 78676
Your Rights as a Client
As a client of Nova Recovery Center, you are entitled to fundamental human, civil, constitutional, and statutory rights, as well as complete confidentiality. We want to ensure that you are aware of your rights as it pertains to your treatment and privacy. Within our Client Bill of Rights and our Notice of Privacy Practices and Confidentiality, we provide detailed information about how Nova Recovery Center treats Protected Health Information (PHI) and medical records, in addition to your rights regarding PHI. Please refer to these documents for further information.
What If I Have Questions?