Privacy Policy | Nova Recovery Center

Our Privacy Policy

Effective date: December 09, 2011

Nova Recovery Center (“we,” “us” or “our”) respects your privacy. We’ve developed a Privacy Policy that covers how we collect, use, and protect your information and how you can correct inaccuracies in the contact information you provide. Please take time to familiarize yourself with our privacy practices and let us know if you have questions. We’ll be happy to answer them.

By visiting and using www.novarecoverycenter.com (our website), you indicate your acceptance of this Privacy Policy and the collection, management, and use of your personal information as described below.

We encourage you to check this Privacy Policy periodically, as we may make changes to it from time to time. We reserve the right to revise this policy at any time by updating this document without advance notice to you. The revisions are effective

immediately. Your continued use of the website constitutes your acceptance to any revisions of this Privacy Policy.

What Information is Collected

Voluntarily Submitted Information

When you submit a form requesting our research papers, studies, newsletters, other resources and/or requesting some information or correspondence, we sometimes ask you for your name, email address, postal address, phone and/or other information.

Voluntarily submitted information may be subject to additional terms and restrictions agreed upon at the time the information was submitted. Nova Recovery Center collects and stores all voluntarily submitted information.

Information From Our Web Server Logs

When you visit any internet website, you automatically disclose certain limited information about yourself, such as your internet protocol (IP) address, the time of your visit, and the referring location (e.g., the website or page that offered a link to a Nova Recovery Center page). Information that can potentially be collected when you visit our website includes, but is not limited to: IP address, referring location, operating system information, and various browser details. Nova Recovery Center collects and stores all information automatically generated as you navigate our website.

Information From Recorded Phone Calls

When you contact Nova Recovery Center by phone, the call(s) may be recorded. Any non-personal or personal information you provide such as your name, phone number, location, and/or personal circumstances will be collected and stored in a HIPAA-compliant environment for lead generation and quality purposes.

How and When Information is Used

Personal information is data that can be used to uniquely identify or contact a single, specific person.

Nova Recovery Center does not knowingly make your personal information available to any third parties without your permission. When you provide personal information to us, we may use that information in one or more of the following ways:

  • For the purpose for which it was provided (e.g., to provide services to you, contact you regarding services, to respond to your problems and comments);
  • For system administration and other internal quality purposes;
  • To keep you updated on Nova Recovery Center’s latest developments or to contact you for other informational, marketing, or promotional purposes if you choose to be contacted;
  • When we believe in good faith that release is appropriate to comply with the law, to enforce our terms and conditions or to protect the rights, property or safety of users of this website or the public.

While your personal information helps us keep in contact with you and stay in touch with our users, we respect your decision not to be contacted by us in the future. You may opt out at any time. If you wish to opt out of future communications, please let us know by emailing us at admissions@novarecoverycenter.com (please include “Do Not Contact” in the subject line) or by writing to:

Nova Recovery Center

Attn: 5002 North Shepherd Drive, Houston, TX 77018

How We Use Your Non-Personal Information

Non-personal data is data that does not permit direct association with any single, specific individual. Non-personal data includes, but is not limited to, language, location, occupation, zip code and area code. We may collect, use, transfer, and disclose non-personal information for any purpose, including providing aggregate non-personal information to third parties. Some examples of use include, but are not limited to, analyzing our website traffic and understanding which parts of our website or services are of most interest.

In the event that we combine non-personal information with personal information, the combined information is treated as personal information for as long as it remains combined.

More information here on how Google uses analytics data from our website.

How We Use “Cookies” and Other Technologies

We may use “cookies” (small data files that assign you a unique identifier) and other technologies, such as pixel tags and web beacons, to help us better understand user behavior, which parts of our website people have been visited, and to measure the effectiveness of advertisements and web searches. This information is non-personal information; however, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. You may use your browser’s preferences to disable

cookies, but understand that by doing so, you may cause certain aspects of the website to operate incorrectly or otherwise limit the functionality of the website.

Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.

How We Protect Your Information

We utilize appropriate security measures to safeguard your personal information against loss, theft, misuse, and alteration. We make reasonable efforts to protect the security of your personally-identifiable information and periodically review and enhance these methods as necessary. However, we make no guarantee that unauthorized, inadvertent disclosures will never occur. All submissions of information by you on our website are made at your own risk.

How Can I Correct Inaccuracies in My Information?

You may request to correct inaccuracies in your contact information. To submit corrections to your contact information please email us at admissions@novarecoverycenter.com.

Please include “Contact Information Correction” in the subject line of your email message. You may also submit your corrections in writing to: Nova Recovery Center    5002 North Shepherd Drive, Houston, TX 77018

What If I Have Questions?

If you have any questions, concerns, or feel that Nova Recovery Center is not following its stated Privacy Policy, you may contact us at admissions@novarecoverycenter.com.

Please include “Privacy Policy Inquiries” in the subject line of your email message.